SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Has really great sound quality. I've had to turn it down just to hear family members including my aunt whom I live with and my 3 year old son. The only reason I know more that my son is getting my attention I am usually busy doing something when I have them on and he is great about gesturing me or I see him and his lips moving knowing he is talking to me or asking me something. They're adjustable to head size and can fold in for putting away easier for storage or smaller bag like my mini diaper bag.
Pretty good headphones. Color is super cute, but the ear part are pretty small but sound is fine.
Nice
Funciona muy bien y se escucha bien
Great sound. Comfortable to wear. I really like the color.
very good 😊
works great
it's ok
These are great headphones 2nd time ordering they are really fragile ofc but works great
so far I love it the headset has great quality sound and I'm enjoying my little orb light thanks the packaging was nice 👍
very fast and loud
todo bien dura bastante la batería 8 horas
good quality for the price. my kid really enjoys it. It arrived fast with good packaging
Arrived on time but the box was very damaged thankfully nothing was wrong with the headphones
Beautiful
Nie można zmniejszyć. Dla mnie za duże. A tak poza tym to wszystko ok.
tiene muy buena pinta vienen doblado se conectan fácilmente y el sonido no está mal. se pueden ajustar y la batería es bastante duradera
perfect quality lovely colour . folds up
very fast very happy
Como se describe, el audio por el precio está más o menos, tiene radio, los materias no se sienten duraderos