SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Получил товар быстро, упакован хорошо! Опробовал и был приятно удивлен, хорошо работает,массирует и греет. Рекомендую к покупке!
Funziona bene , sono soddisfatto.
Heerlijk apparaat, werkt uitstekend. Doorloopt in 15 min een programma van 6 verschillende soorten massage. Intensiteit in 9 stappen aan te passen.
TRES TRES BON PRODUIT
Excelente compra gracias
安価なのにしっかりと低周波による刺激を感じます。流れる電気刺激の種類によってこまめに強さ調整したほうが快適ですが、少し弱めのままで放置でも気持ち良いです。
спасибо большое. заказала себе и на подарок, сюрпризом именинник доволен, соответствует описанию. Продавца рекомендую.
It’s not cushy but one size fits all. Have to start from lowest because might get shock or a bit pain with static feeling if you on it high level. I can feel just like pulsator vibration or like acupuncture 🤭🤭
OK
nebandžiau, nes čia bus dovanom
Very good product. It works when switched on and contacts the skin, and the pulse increases gradually. It also heats up, if you turn the function on. This is not a vibrator but massages with electronic stimulation. You have to read the manual carefully to use it properly...
ça masse bien le cou
Funziona ed è come da descrizione
comodo, funzionante, si riscalda e manda impulsi elettrici di varia intensità in base alla modalità. lo trovo molto comodo e funzionale, soprattutto per me che spesso soffra di cervicale. Lo consiglio, ovviamente ad un prezzo ragionevole di 10/15€ massimo
bajo costo buena calidad, cumple su función
Working good
Génial, confortable