SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Towar zgodny z opisem. Dobra jakość. Dobre opakowanie. Szybka wysyłka i transport. Polecam sprzedawcę i towar. Masażer jest rewelacyjny!!!
Buen producto de calidad, es un regalo y el masaje es bueno
bon produit correspondant a la description. Peut masser un peu fort si mal positionne.
Thanks for fast and safe delivery!
Excelente equipo mejor de lo que esperaba, buen material, funciona a la perfección y lo mejor es que trajo la correa de amarre ya que sin ella es difícil de que se sostenga. Lo malo es que no trajo manual de funciones del equipo solo un pequeño manual en varios idiomas de como colocárselo. Por lo demás excelente
Buaaaahhhhh!! una maravilla!! 🥰
perfect product!
Everything was perfect, the wife loves it…..
Bardzo dobre urządzenie, sprawnie masuje, a tryb nagrzewania działa dobrze. Zdecydowanie polecam.
Fast delivery, item as described and smooth transaction.
This thing is amazing. I am an esthetician and I've had neck problems and my face muscles on my neck and my face, we're really tight from getting older and since I've used this, I've noticed my wrinkles are gone and I don't have any more forehead wrinkles as well, just by using this on the back of my neck, I've had a plate put in my neck so my neck muscles were really tight. They no longer are tight, I can turn my head and not have to feel a pain. My shoulder blades no longer are in pain, I have free movement free range now from my shoulders and my neck and my face it is amazing you have to get this if you don't get this you're crazy.
Works amazing. Feels like real hands giving you a massage. Also the heat feels amazing
good
Nice little massager. Pretty strong. Charges via usb-c - fast charging. Great value!
aún no lo he probado porque es para un regalo tiene pinta de ser bueno pero la caja ha venido chafada y no en buenas condiciones
можно даже на руку. жене нравиться. закажите. не пожалете
Strong massager with a good grip. Feels closer to the real thing that any other massager I’ve come across. The infrared heating is pleasant. Would recommend if you like a squeezing massage.
Хоть упаковка помятая, массажёр работает. У сына вес приличный, ему массаж комфортнее. Я весом 70 кг, шея не самая тонкая и не толстая, честно, массаж не всегда комфортен, спускаю ниже чуток шеи, а то ощущение что задушит :), ребенку тоже больно, а вот старшему это кайф. А вообще, благодарность тем, кто такую вещь придумал! И отдельная благодарность продавцу! К покупке рекомендую!
I do know a few things about massage, having studied it. This is truly a well thought out device, it works well on the back too if you sit in a soft back office style chair. Stays in place well. Also the infrared heat light is reasonably good. From my experience and having a few massage units like massage guns etc. this is by far the best unit I own and the cheapest. Quality seller ships quickly
Everything is great. I've been using it for a week. The materials of the product are of high quality. I made an invention - a convenient version of the neck massage, namely, you can not fasten the belt, but hold it with your hands. This way you can adjust the pressure on the neck.This way you can adjust the pressure on the neck. It charges quickly, about 15 minutes. The charger is suitable for mobile phones.