SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Money for value is very -very good
item works as described. fits tight to Head and has good sound.
Buenos audifonos, pense que llegarían de mala calidad pero es sorprendente, tienen un volumen moderado y el micrófono es bueno, solamente al mover el cable en la parte de abajo suena y esto hace que suene en la llamada que estes, tambien el cable que te incluye es muy largo, lo considero muy bien y me gusta que incluye para silenciar tu microfono y bajar el volumen, por ahora no le encuentro otro defecto ;)
wasn't confident due to the price but came better than expected.. good quality at a low price
Super!, I am very happy with it. The sound quality is great. The shipping was very fast.
nice 👍
Não é o melhor, mas é bom! Aprovado
C’est un bon article, et les livraisons est très rapide, j’ai acheté et ça vient chez moi seulement trois jours. C’est un bon article.
Son sencillos, Pero por el precio laa verdad es que están bien. El cable algo delgado y corto. El sonido no es tan fuerte.
have not used yet but it looks like product shown
O fone é bom para o preço. Ele veio com uma almofada solta, mas é tranquilamente colocavel (acho que o objetivo deve ser que ela seja removível mesmo para limpeza, eu acho). É um fone barato e simples não vai ser mega top, ele cumpri o que tem que fazer: abafar o som externo e te proporcionar um som bom do seu jogo ou seja lá o que cê vai fazer. A única coisa chata dele, que eu achei, é o cabo de conexão e microfone que são curtos, de resto eu amei.
Отримала товар працює на голові тримається добре звук чіткий є регулятор звуку.. Дякую.
muy bueno la verdad no pensé que llegaría como en la imagen además de que son muy cómodos muy buen producto
cuffie decenti le ho usare col mio pc e come audio non sono male. il mic non l ho testato, pero nel complessivo sono contento dell acquisto
Love iy
es un producto bueno , llegó completo , ningún raspón y ya los probé en mi consola play station 4 funcionan bien , les falta un poco más de sonido pero estoy conforme.
Todo en orden, justo como lo mostraba la imagen. El envío fue súper rápido, todo llegó con 10 días de anticipación, recomendado.
I love them I thought they light up but they don’t they are so comfy good for my small head didn’t have to size them up and on the big pars of the cord I like that you can turn mic on and off form there it so cool love them I want to but another one for my brother and dad