SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, awesome item and good shipping time. Very Cool Light!!
Lanterna muito interessante e de fácil uso. Ilumina muito bem próximo dela.
Parfait !
Me gustó mucho, es exactamente como la descripción, la luz es muy buena, tiene tres intensidades, lo recomiendo,...... Gracias
よいです、
Superb cool!
Muy bonito funciona excelente
Great product
nice portable light
Suprising, very nice luttle light. I din't quite know - maybe it's the use of filament leds that amused me? There is no blinking mode for white and no static mode for reds - despite theese being capable for night use. A tiny detail, undocumented one caught my attention and disclosed itself as... Check for tourself - it's that inexpensive. Also the total power of white light impressed me. Need to check for how long will it run in this mode, 'cause it's not listed anywhere. Fo God's sake, what there is to write more about a light with ~5 modes to achieve 50 words? Is it a test? What incentices are there and for whoose benefit to promote it this way (huge comment earnings)? I think I'll skip on taking a foto - but I'll use this opportunity to deliver. Does good to my ego and so on. Yes - the one dismissed and forgone.
tal cual lo descrito ilumina muy bien dependiendo de la potencia que elijas, solo hay que dar dos toques al plástico del centro (es tactil) y listo, me encanta
muy sorprendido de la calidad, buena presentación, y envío rápido
Its very beautiful, and fun too the strong magnet will also allow it to just put on a pin or badge on my coat.
magnifico, buena luz y calidad, material bueno, agarre de calidad, muy bonito, recomendado
Great! Fast shipping. Excellent!
Qualité incroyable ! 3 niveaux de lumière+ lumières rouges clignotantes. arrivé vite ~1 semaine pour la France 2 modes d'attaches, un fil et un clip aimanté
todo genial. no subo foto porque es igual que lo descrito