SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this to avoid getting "scissor happy" while trimming dead/split ends on my hair and also my daughter's hair. This is a great and safe tool for someone to use when you have to pull a hair DIY.
it works but make sure to use on straightened hair otherwise you'll run into issues.
Werkt goed 👍
good product. not as good as the original and pulls hairs sometimes but does the job.
Absolutely love it works great
Box came damaged but the product is ok. Came fast and was already charged. Got some clips and a charger cable in the box.
excelente inversión
Great
Works great would buy again took longer then supposed to come in
aún no lo probé pero llegó. intacto
This item is amazing. I really love it. I totally recommend it. The only thing is the light doesn't turn off and you have to put oil in your hair to make it a little bit more slick or put it in the machine.But yes I love it
it works well
Received it but haven't used it
It was amazing!! But it got a bit of hair everywhere
I love this thing my hair is long and thick and it worked on my hair
O artigo chegou muito rápido, dentro do prazo e é identico à imagem apresentada no site. A caixa chegou um pouco rasgada, mas sem danos aparentes no produto. Testei, funciona nem, mas é melhor colocar pouco cabelo de cada vez, caso contrario puxa muito o cabelo e os resultados não são tão bons, mas com mechas de cabelo pequenas fica ótimo. Falta experimentar em todo o cabelo para ver o resultado final. Bom produto!
Works
Works ok and just got to have help cutting my hair
Work well! Do it over sink or garbage cus some of the trimmed hair comes out and makes a mess.
Rlly rlly good love it