SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cup is awesome as it looked
Nice water bottle for water
Tem um tamanho bom e possui boca larga, perfeita para colocar pedras de gelo.
Bueno hasta ahora todo bien lo acabo de recibir...Yo pensé que era un poco más grande pero esta bien es que nose de ml 🤣🤣
A garrafa é boa demais gostei muito recomendo comprar.
me guato y muy económico calidad precio esta 👍
zeer blij mee. net iets groter dan een gewoon flesje. bij het op de kop houden blijft het goed afgesloten en komt er geen water uit.
Ficou bem legal, achei o material leve, que para onde irei utilizar isso foi uma vantagem, agora é preciso testar para saber por quanto tempo segura a temperatura, no geral fiquei muito satisfeito.
mantiene las cosas caliente por largo tiempo.
De buen tamaño, practico. El paquete llegó rápido y venía bien protegido, sí lo recomiendo.
Really it’s a very good product.
llegó antes de lo esperado, el producto es tal y como quería y como esperaba. volvería a comprar sin duda alguna
Came quickly. Items as describe, photos accurate. No surprises. The packaging took a beating though. It was well wrapped, just the cartons got roughed up in transit. Didn't buy them for the box. The product is great though.
Prodotto di qualità rapporto prezzo 100%
excelente termo me permite almacenar café y mis té me gustan para un desayuno preferido. también lo he usado con agua helada, manteniendo perfecto su temperatura 🌡️
produto chegou rápido antes do prazo bem embalado e recomendo
Es de aluminio y a simple vista la tapa parece que no cierra bien pero cierra muy bien
Los termos llegaron en buen estado y son perfectos
O item veio como deveria. O preço é compatível com a qualidade, estou muito satisfeito.
muito boa a garrafa ,amei e já estou usando no meu dia a doa