SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ya es el 2do qué compro
Second time purchasing this versatile, compact surge protector. Great value. Fast, trackable shipping.
llegó excelente y funciona bien
es un multitoma, no es regulador de energía, el tamaño es compacto lo cual es bueno para espacios pequeños, el enchufe es plano lo cual facilita conectarla detrás de muebles
Great compact extension cord. However the USB C and regular USB charges at a normal speed.
muy bueno sin dudas lo recomiendo
This power strip was easy to setup and helped to organize all of the cables around my bed much more efficiently.
awesome little extension cord fits small spots nicely
Producto de plastico medio dudoso, si eso no les importa vale mucho la pena por el precio ya que cumple su función y todos los enchufes funcionan bien.
very useful for not only limited plugs, and for items that require USB coards.
I absolutely love this little outlet thingy, I had a huge and awkward, search protector that only half of the outlets worked and did not have any USB or C plug-ins. So when I saw this, I fell in love with it, and the price was perfect.. now it’s doubled in price, cause I was gonna buy another one . so I don’t think I’ll be able to now, but I simply absolutely sincerely love this product as you can see it’s neat. It takes up a tiny little section on the top of my dresser and it’s not laying in my bed like the other surge protector was, and being a fire hazard. I highly recommend the seller I’ve had no problems and I love it.
great surge protector. has an on off switch and tons of usb c and usb a ports ontop of tons of plugs
excelente producto de muy alta calidad acorde a su precio
Arrived in a timely manner. Matches description. Feels light weight but so far it's working properly
Muy funcional de buen material, pienso comprar tres más.
Very nice power strip, works well with small 2 prong power supplies on the side... I have multiple for guitar pedal, clock and router... I still have 3 more spots and USB plugs... Great little device Thanks.
As described, they arrived in good condition, made of quality material, good value, and appearance.
Great plug, works perfectly 👌
I tested all the plugs and USB ports, and they all work. Thanks to the flat plug it fits behind my nightstand pretty well. The whole thing feels a little light, so I don't know about the overall quality. But like I said, everything works on it.
works great!would purchase this same surge protector power station again.