SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very lightweight, folds up for easy storage, and is ready to use as soon as you unfold it. It really only works when there's sunlight; performance isn't great on cloudy days, but it works best in direct sunlight. It's very practical for camping trips.
The product is of excellent quality, has high output power, is lightweight, easy to install, and has a stylish, modern design. You can just plug it in and connect your phone to start charging—it’s great.
The product I received matches the description in the ad. I gave it a quick test, and it charges even in moderate sunlight. It should be very useful as an emergency backup power source for outdoor activities!
I'm very satisfied—the quality is great. I tried it out today, and even though there wasn't much sun, it still charged. I'll test it again when the weather is better.
The packaging was great, and shipping was fast. The product only charges other devices—it doesn't store power—and it charges my phone very quickly.
We tested its fast-charging capability. In bright sunlight, the phone charges at a rate of 1% per minute. As long as sunlight hits the solar panel, it can charge both the phone and the power bank. It’s eco-friendly and energy-efficient, so you don’t have to worry about your phone running out of battery while outdoors.
Highly efficient! It's really great, and the quality is fantastic—absolutely amazing! It offers excellent value for the price, with meticulous craftsmanship and attention to every detail. I really love it—it works exceptionally well.
Thanks to its foldable design, it fits neatly in the corner of the trunk. There’s no need to panic if you forget to fully charge your power bank before heading out. You can also slowly recharge your small devices while they’re out in the sun on the balcony every day. It’s built with sturdy materials and craftsmanship, making it more than sufficient for everyday emergency use. Overall, I’m very satisfied with the value for the price.
This solar charging panel is very convenient to use and highly efficient, quickly recharging devices when there is ample sunlight outdoors.
I just received the item yesterday. It's cloudy today, so I'll leave a follow-up review once the weather clears up. Overall, I'm pretty satisfied with it. If you're interested, go ahead and buy it.
It works really well. I’ve been camping outdoors recently, and it charges pretty quickly. The main thing is that it’s very convenient—it folds up to a size that’s neither too big nor too small, so it fits right in my backpack. It’s also great for live streaming and such. When the weather’s nice, the high-capacity power bank charges up really fast, too.
High conversion efficiency and excellent water resistance. The solar panels aren't very heavy, and they appear to have a high input power rating. They are safe, convenient, and durable, with a beautiful design.
It needs steady sunlight to provide a stable power supply. I specifically bought one with a Type-C port. It works just like a power bank. This way, I don’t have to carry a power bank anymore.
I tested it specifically, and it really does charge when the sun is strong; plus, when placed by the window, it can continuously power a small electric fan.
Shipping was fast, and delivery was quick. The packaging was intact, and the item was in good condition when I opened it. I received the package quickly and tested it for about ten minutes—it works pretty well. It charged my iPhone to 12% in 15 minutes.