SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
should make good noodles🙃❣️
arrived quickly and safely, everything super and exactly as described, thanks! A+++++
Sehr gut 👌
muy bonito. colores vibrantes. llegó en perfecto estado. lo enviaron en una cajita
envois et réception très rapide (grâce à aliexpress probablement), b, bon produit, bonne qualité, bon rapport qualité prix, je n'ai pas eu besoin de communiquer avec le vendeur mais je donne 5 étoiles pour la communication
ok
Useful container. Don't microwave.
I can't wait till I use this. I love the color also..I'll buy more later.
love this perfect when I'm eating on the go
згідно опису
Die Fotos auf der Verkaufsseite sin besser als mein, deswegen gibt es von mir keine. Sehr gute Qualität Leichte Handhabung. Sicheres hantieren. Großes Volumen. Leicht zu reinigen. Preis - Leistung = Sehr gut.
Dobrej jakości miska, lekka. Brak uszkodzeń. Polecam.
the are functional, the feels very cheap on the plastic the metal cup feels like my dogs feeding trough it even sounds the same and the lid is oké the pressure of the steam can go out, but pouring the water out doesn't work though the lid you need to remove it
nice and strong
ha llegado perfecto
It does the job. The lid closes with a satisfying hiss so I'm confident it will not result in spillage (though I've not deliberately tried on other to find out). It features a red stopper on top that can be removed to allow steam to escape. My only complaint would be the short handle (which only allows three of my fingers to grip it) which additionally is open at the bottom without some kind of end cap. It's a minor complaint, it's nothing serious. All in all it does the job for the money paid.
нужна раза 3 мыть от черного металического налета которого не видно но если протереть салфеткой она будет вся черная ... мыть лучше жыром... в остальном норм кастрюлька на свои деньги...доволен
It was for my daughter and she loves eating her Ramen from it constantly.
I'm very satisfied, thank you.
I like it 👌🏽