SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка 14 дней. Работает, свою функцию выполняет, провод питания толстый, длинна +- 119см, флешки и съемные диски подключаются мгновенно. С продавцом не общался!
Recomendo demais!!! Estou muito contente com a qualidade do produto. Eu logo abri parar olhar se não era mal feito, e pelo que percebi, a placa parece ter uma ótima construção, não tive problemas de conectividade com múltiplos dispositivos. Liguei ela na energia também (5V 2A) conforme recomendado e não tive problemas. Gostei que ambas conexões (energia e dados) são USB-C. Não sei no quesito velocidade, pois ainda não consegui testar muito o produto. O LED dela pode ser desligado, mas se reiniciar o computador, o LED liga novamente, não tem memória, mas isso pra mim não é defeito. Eu tenho aquelas réguas USB “3.0” (Fake) que é bem inferior em todos os aspectos. Eu comprei há algum tempo só para “quebrar um galho”, só que ela ficava desconectando os dispositivos, tinha muito problema de reconhecimento dos dispositivos, etc. Por isso optei por este produto, vi muitos outros produtos muito mais caros (2 á 3x o preço) que aparentemente não entregavam o que esse produto entrega.
Hub excelente com um ótimo cabo, recomendo muito, fora que ele é bem bonito na mesa. se quiser desligar o Led é só apertar e segurar o botão. Uso no Linux e identificou sem problemas
Подсветка в 7 разных цветах светится и 8 цвет это все цвета вмести мегают ,можно её отключить вообще ,проверил на двух гирляндах подключил две сразу от повербанка всё работает,в комплекте идёт довольно таки плотный кабель
tiene varios tipos de iluminación, está perfecto.