SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegó antes de tiempo y en execelente condiciones✨
Love love love this! Works amazing! The mouse changes color wish i could change it but still cool.
O conjunto de teclado e rato chegou rápido bem embalado já liguei ao computador e funcionou perfeitamente cumpre com o prometido os leds ilumina perfeitamente o conjunto no escuro preço muito bom para o que é oferecido recomendo 👍
sauf que j'ai reçu un azerty, par contre sitôt le signalement fait,le remboursement a été fait
sound good and work good
Great backlit keyboard where as you need to press the scroll lock button to activate or go dim the orange backlit keyboard. My only complaint about this item is that it says 'Snake' on the right hand center of the keyboard which is not incredibly attractive. I would recommend this keyboard to others at this price.
Teclado de membrana muy silencioso y funcional, además de que viene con su pad numerico... El mouse aunque no combine mucho con el teclado si es muy funcional 🗿👍 Lo recomiendo si estás bajo de presupuesto 🗣️🔥‼️
I love it 😀 😍 I was so happy although it came late it took a month before I received my order.
Works so well
genial llegó , me agrado la verdad se ve de aquellas , me había paniqueqdo por qué no prendía la luz el teclado peeo hay que presionar una tecla que dice *Scroll lock y ya enciende
box came in a little damaged but that's not a problem the keyboard works perfectly fine not broken the lights work also for those who do not know how to turn on the lights the button on the keyboard is scroll lock
boxes were completely crushed. unsure if product works.
muy bueno y perfectamente funcional responde al instante solo que el ratón es multicolor no queda naranja y el teclado se encienden la luz de Scroll lock pero funciona perfectamente una chulada lo recomiendo
Excelente teclado! iluminación buena
It’s good but it don’t change colors like the mouse
la caja benia un maltratada pero funciona demaciado bien las teclas funcionan puede poner eñe la luces son muy bonitas y funcionan en mi telefono un producto muy recomendado por su precio y llego rapido
I love them
Fast shipping, item as described
muy contento con el producto,llegó muy rápido en menos de dos semanas realmente me sorprendió, primera ves que me llega un pedido tan pronto. lo mejor es que si se ve de buena calidad lo recomiendo.
it works pretty well and even works for my Xbox so thank you!