SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing, TOP quality! very good light output, premium material feel, sticky pad included, screws, cable, remote with battery! i absolutely love it! and its just perfect and so cheap for what you get!!
fonctionne très bien
parfait
Awesome lamps. Bought two of them. Used glue that came with the lamps and it still holds well on the wall. Only downside is it's cheap plastic on lamps but considering the price it's fine. Looking from a far, couldn't tell it's so cheap.
These a simply the best! I highly recomend these wallights
Tbis is perfect. The light is so nice and love that it has dif colors with remote control
Great led wall lamp. 3 different intensities and a night light. Well built and easy to install. I use it in my kitchen where there is a need for more light over the counter. Perfect.
מושלם
Вже не вперше беру собі ці лампи собі і родичам. Світять достатньо яскраво, особливо якщо направити промінь на поверхню яка добре відбиває і розсіюється світло (наприклад біла стеля). Заряд тримають довго. Коли світла немає годин по 5, заряду вистачає.
ואווווו מושלם מושלם, אין צורך בחיבור חשמל ושקע. נטען עם מטען tap איכותי מאוד. מגיע עם שלט ומגע. כמה רמות אור. מטורףףףףףף
Omg love it literally the best , like both natural light and night light , have 3 options of colors + brightness change , stick to the wall hard like a nail , very much appreciated this product
Great! magnetically attached, dual sided, dimmable, multiple light tones and adjustable brightness, ace usb C chargeable.
Rewelacja. Bardzo dobre światło. Wszystko działa jak należy
Хороша якість, світять досить яскраво, треба було брати чорні - білі трохи просвічуються. Загалом задоволений. Подивимося скільки триматиме батарея.
the light seems a bit bright but over all works fine!
super pratique je l'ai installé en quelques minutes je le recommande à tout le monde pas cher avec sa petite télécommande
מוצר קטן נדבק לקיר בצורה ממש ממש טובה אין צורך להבריג מטען ל-100 אחוז באזור החצי שעה יש אופציה כיוון האור מבחינת חוזק עם מפעילים את 2 האורות על חזק הוא נגמר תוך שעה בערך ברגע שהאור מעומם מחזיק הרבה יותר
envoi rapide , produit conforme à la description , fonctionne très , matériaux en plastique mais ne choc pas ! content de mon achat , vendeur à recommander 👍
Bardzo wygodna lampa. Wszystko zgodnie z opisem. Sterowanie pilotem. Produkt wysokiem jakości. Wygląda bardzo dobrze. Łatwy montaż
Excellent produit, plusieurs modes d'éclairage, plusieurs tonalités de lumière (chaude ou froide) télécommande et fixation facile. Je recommande !