SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very bright and awesome
Strong light. Approved.
Incroyable qualité exceptionnelle les Chinois sont les seuls à pouvoir fabriquer une telle qualité a un prix aussi bas la puissance est folle
Taschenlampe ist von der Helligkeit sehr gut Material ist leider sehr billiges Plastik ladeanzeige wie voll der Akku ist top im ganzen würde ich sagen für den preis ist es eine gute lampe für kleine arbeiten
super potente. recargable, no hace falta baterias.
Everything went smoothly.
very good light with amazing brightness control and usb rechargeable.
Całkiem fajna latarka. Jest trochę za lekka ale świeci genialnie. Polecam ten sprzęt.
Bright little light, kinda cheaply made but very good. Ordering 2 more for the kids
Excellent
Lightweight and Bright
bien
its good enoug
latarka daje jasny strumien w miarę mocno swieci do 50% naładowania i następnie słabnie moc mysle ze to wina ogniwa mała pojemność Super ze ma mizliwosc regulacji swiatla tj. szerokości i długości wiązki światła za te € polecam udany zalup
ik heb vier verschillende soorten van deze kleine zaklampen aan gekocht bij AliExpress. Maar deze spant de kroon. Deze is absoluut de beste in zijn soort.
Very strong flashlight I would definitely recommend it for hunting or going in the woods or anything it has a battery charging port and it tells you what percent it’s on very amazing
item was a free gift. I selected as we go calling a few times in the year and flashlights are always handy. shipping was. not long. item is very lightweight. must be used by charging instead of batteries. can not speak how long it's holds a change but still very happy with purchase
very bright to be small, durable, very convenient to have the battery percentage visable. fast shipping. thank you. i really appreciate.
Flashlight works good and very bright
wow it is super bright , just what I needed to see at night .