SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Article de bonne conception. Rempli parfaitement sa fonction. Bonne qualité de lumière. Attention au format, c'est une petite lumière. Plus gros vous avez une un modèle à 235 led
Ich bin insgesamt sehr zufrieden mit dieser kleinen, wasserfesten Solarlampe. Zwar wirkt sie auf den Produktbildern deutlich größer, als sie in Wirklichkeit ist, aber das hat mich letztlich kaum gestört. Ganz im Gegenteil: Gerade ihre kompakte Größe macht sie vielseitig einsetzbar und unauffällig. Trotz der geringen Maße erfüllt sie ihren Zweck zuverlässig. Sie spendet ein angenehmes Licht und lädt sich bei Tageslicht problemlos auf. Auch bei Regen oder feuchtem Wetter funktioniert sie einwandfrei, was für mich ein großer Pluspunkt ist. Die Verarbeitung wirkt solide und durchdacht. Besonders positiv hervorzuheben ist auch der Versand – dieser war sehr schnell und verlief absolut reibungslos. Die Lampe war sicher verpackt und sofort einsatzbereit. Insgesamt ein kleines, aber feines Produkt, das genau das tut, was es verspricht. Klare Kaufempfehlung!
très satisfait de mon achat
Чудова річ, коли довго немає світла. Декілька режимів освітлення. Датчик руху. Все працює.
リピート購入で4個買いました。とても良く出来た商品です。屋外で使用する為、念の為にソーラーパネル周囲の1mm程度のスキマにビニール系の接着剤を流し込んで簡易防水処理として使っています。
Fonctionne parfaitement , et belle puissance en mode 3 avec le détecteur de mouvement parfaitement intégré. A voir sur la durée mais vraiment content de cet achat et de l'efficacité de ces spots !
Excellent quality lights. They work very well. Very quick delivery and packaged wee. recommended
Very good. Nice and bright.
Excellent!!!
Bought one previous order. Now, ordered 4 more. Great lights.
Great. Like it.
These work really well.
perfect as described
Great item, light is BRIGHTTTT, very versatile, it’s not going to be spotlight heavy but nonetheless great bang for buck
Nice product
perfect as described seem good quality
perfect as described , very bright and seem good quality
Perfect!
perfect as described