SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
variedad de colores y se ven bien
Como en la foto
small but its perfect for me
Franchement, je ne m’attendais pas à une si belle surprise ! Dès l’ouverture du colis, j’ai été bluffée par la qualité de cette palette. Elle est encore plus jolie en vrai que sur les photos. Le packaging est superbe, très soigné, solide et élégant. Il ne fait pas du tout cheap, bien au contraire : on dirait une palette de marque haut de gamme ! En ce qui concerne les fards, c’est un sans faute ! Les couleurs sont intenses, pigmentées, et surtout très variées. Il y a un parfait équilibre entre les teintes mattes, satinées et pailletées, ce qui permet de faire des maquillages très naturels en journée comme des looks plus sophistiqués le soir. Les couleurs s’appliquent facilement, elles se travaillent bien et se dégradent sans difficulté. Que vous soyez débutante ou passionnée de maquillage, cette palette est super agréable à utiliser. Ce que j’adore aussi, c’est la tenue : les fards tiennent vraiment bien toute la journée, même sans base parfois ! Pas de chutes sous les yeux, pas de f
really small!! i thought it was gonna b bigger, but thatsz my mistake ;w; still pretty tho <3
É bonito,porém pequena e a pigmentação não é boa
me encanta, aunque es más pequeña de como parece en la foto, tiene muchos colores y pigmentación buena
EL COMENTARIO QUE BUSCAS!! Me llegó muy bien empaquetado 10/10 Pero✋ el producto quizás ya estaba con un defecto antes de ser enviado, solo fué un color (ver foto) Para mi no fué problema 😌 solo apliqué mi tip para volver a moldear la sombra (pones un poco de alcohol para este caso 2 gotas y lo moldeas con una moneda o algo que tengas en casa y queda como nuevo). 😊 Buena suert
igual que la foto, me encanta
colori brillanti abbastanza buoni, ma molto piccoli
this eye shadiw are very insane...but one of the color has broken
llegó en excelente condiciones, 10 de 10 era lo que esperaba
so Beautiful
Muito bom
Яркие.Быстрая доставка
Super paletka, cienie małe ale dobra pigmentacja
beautiful colors
Excelente! adorei. cumpre o que promete!
Thought it was bigger.. but it’s really small. The picture is just not it but it’s really really small. U can only use the colors twice and it’s finished
des très belles teintes qui me vont bien. très satisfaite de cet achat.