SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sorprendido por lo practica que es dado su tamaño, es perfecta para llevar en cualquier sitio ya que por su tamaño es discreto, alumbra lo suficiente para salir de un apuro si te encuentras en un momento sin iluminación.
la description du produit est exacte je suis tres satisfait de cet achat ,lampe tres utile
FAST,CORRECT,GREAT SELLER!
good light output. very liteweight - all plastic exept the clip - must be a small batery for this weight. all seeled shut so cannot get iniside. not for torch officianados but for a practical small (almost throw away quality - but dont) torch. I recomend.
Very handy. It's nice not to hassle with batteries. I will order more for the car, junk drawer, next to the front door as well as the office desk. Very good buy.
Nice and easy to use.
Works very good this product is well worth the money will buy more.
a small, handy led light with usb-c charging, worth the price
great flashlight! I bought it to keep on our dog's leash for those night time walks. It works great in those areas where there aren't streetlights!
very convenient, reasonable for the price. satisfied
quite bright, very convenient to charge with usb c
The flashlight arrived on time in undamaged, exactly as ordered. The light has a strong, bright beam. The construction of it is made from a light plastic, so I don’t know how durable it is. But it functions well and was very inexpensive.
recommend seller
As advertised. Fits in your hand and is very bright. Very pleased with product. Thank you!
works as expected, too bright, word of caution, do not look directly into beam as it may temporarily blind the eyes
This is an amazing little flashlight ❤️❤️❤️❤️❤️ I use it my bedroom at night.
Es una pequeña linterna pero con una gran luz. Excelente producto de buena calidad, precio económico. Muy bueno. Lo recomiendo.
Arrived quickly and well packaged. Torch is incredibly light and super bright. Fits its use perfectly
small but powerful torch .
Very nice for the price and it last 2hrs+