SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The seller's service is very good, China is indeed the best country in modern times, and this battery is worth recommending
chegou com 1 mês de atraso... não recomendo mandar vir da China... não teve direito a indenização por atraso de entrega.. recomendo encomendar de posto local ou da Europa... diretamente da China baterias demoram uma eternidade e paga direitos alfandegários... na Europa não paga... mas os preços são superiores
Artículos de excelente calidad. Funcionamiento óptimo. Envío rápido. Recomendable.
עובד טוב
Bien empaquetadas y con visualización de carga y peso igual que las de menor amperaje
good.. ...........................................
싼마이 보다는 강하고 웨이틀리나 티피셀 보다는 좀 약하네요 무게도 웨이틀리나 티피셀보단 가볍습니다. 이가격이면 쓸 만 하다고 생각됩니다 ^^
rien à redire pour le moment
Un très grand magasin super honnête et très correcte a eu des soucis pour me livrer des piles qui n étais plus en stock et m’a contacté en tou toute urgence pour me demande de livré des piles 12.0Ah à la place des 10 et 8 que j ai commandé merci a ce magasin je le recommande à tous le monde vous pouvez faire confiance et totalement reste plus cas les testes….un très grand merci au patron et au vendeur je retournerais commande chez eux pour m’a prochaine commande
I have received the package and the battery quality is very good. Thank you
Good service, good battery, fast delivery, very satisfied with a purchasing experience, will buy again next time
Very good product. Worth buying
5-star review, very powerful battery, fully compatible with my Makita tool
Non ho avuto occasione di provarlo o di aprire la batteria per vedere cosa c'è dentro, ma con 14, € che lo pagato va benissimo. La batteria è piccola di dimensioni e di peso, ho qualche dubbio che sia da 12 ah. Si la ricomprerei per il prezzo se funziona quando la metterò alla prova
Great battery, this is the best store I've ever encountered on AliExpress
Very good product. I like it so much
Very good, it was delivered quickly after placing the order
I really like this battery, its performance is very good
The battery is very good, a very satisfactory purchase, and it was delivered to me in just a short time
From dawn till dusk, this battery keeps my tools running smoothly. Highly recommend!