SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
even though I did everything, and I am grateful for that. But as you see, two of my items that came boxes were damaged. Hopefully the Trimmer and the men hair straightening hair brush works. I will still give yall 5 stars. Sincerely Jerome
Takes a long time to heat up. It does NOT turn off by its own after an hour. I do not recommend this product unless you can't find better. When it heats up, however, it works without issue and I see noticeable difference in my hair. For optimal results, comb your hair very slowly.
Buon prodotto, non l’ho ancora provato bene ma penso sia valido. Grazie
Два режима нагрева. Горячая часть достаточно защищена чтобы вы не обожглись. Провод заходит с поворотным механизмом. Расческа делает свое дело. После первого использования борода начала выравниваться.
schnelle Lieferung und Artikel ok
vale
bueno
La caja ha venido mas arrugada que una mierda, lo que es el embalaje no vale un duro, parece que se ha caido la Maeb encima de la caja, la ha dejado como una tremenda mierda, por lo demas el producto bien (no pongo foto de la caja porque da verguenza)
mal embalado. a caixa vinha destruída mas o produto estava bem. chegou antes do esperado e tal como na descrição. se não fosse pela embalagem era perfeito
Encantada
Perfect fast delivery amazing product
Випрямляч прийшов протягом 2х неділь. Все працює. Моб бороду випрямляє не повністю, але загалом чудово
Amazing, my doughter took it for her hair, so my beard is wild again
ok
Very nice
прийшов товар в вказаний час. доволі швидко менше 2 тижнів. коробка була прим'ята але всередині все ціле. збірка і якість товарів без зауважень. працює, гріє. будем далі тестувати. дякую.
Vraiment très satisfait je suis un homme je le laisse chauffer 2/3 min et ca me lisse parfaitement je met donc plus un quart d'heure pour un résultat largement moin bon et fini les vagues quelques jour après mes défrisages. vraiment parfait top du top
Z
never had more straight beard since after I got.this
tarda en calentar pero bien