SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great value for a novelty item for kids room.
This projector is great, good value for money,
Thought it would be a bit brighter but still okay!!
Works well, in good condition, nice color options
Compré mi led hace unos días y este es para regalar. Me ha encantado! Sencillo pero cumple su función. Encantada con el producto!
Item arrived safely with box a bit crushed. Item turns on and has been working for a couple weeks 8-hrs a day. Thank you
hermoso me encantó
works great! i love it
Muy bueno, lo recomiendo, la proyección es muy linda y relajante, supero mis expectativas
luces suaves posibilidad de ir más rápido o más lento súper relajativo para la gente nerviosa como yo que fue ponerlo y quedarme frita.... me relajó tantísimo que tuviera la tele puesta de fondo que cerré los ojos y dormir seis horas seguidas no me lo creía hay que buscarle la manera para que no lo veas de frente ni te moleste al lado lo suyo es ponerlo justo detrás tuya y siempre pues mirando la zona que más te guste no yo por ejemplo el techo hay gente que le gusta lo mejor solamente una esquina o la puerta pero en definitiva es la le da Aurora más bonita y más mejor hecha que he visto en la vida muchas gracias y espero que tengáis mucho éxito con este artículo al menos que conozco aquí esta vida no sé allí... pero si fuera Navidad allí desde allí os mando un beso un abrazo y muchas felicidad para todos por allí un atento saludo de la que hoy forma parte de la clientela de esta tienda. May Rubira España Andalucía Granada!;!;🫶🏼❤️
I like
the box was utterly destroyed but the projector works good. just be aware if you are buying as a gift you might need another package
muy hermoso!!! queda divino en mi habitación, pero la caja llegó muy dañada, pero todo bien
mega fajna lampa super polecam, ma duzo kolorkow, fajny daje vibe
Je note 5 étoiles parce que l'article est top. Mais l'emballage... Une horreur ! Heureusement que c'était pas pour un cadeau !
Está súper bonita, las luces Super lindas, parece una aurora boreal
こんなにコンパクトで持ち運びや収納らくちん♪ リモコンは付いてますがライト部をタッチするだけで色が変わるのでとてもかわいい気に入りました！DOIEMY female samurai
Livraison rapide, je recommande produit très facile à utiliser et en très bon état,
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