SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy bonito pero a la misma vez tengo que cambiar mucha la hora cada días porque no se queda igual😔
have received very quickly.Is as described, the right size for me. The adjustments you can make are more then enough. Especially the brightness. It takes some time to figured out how everything works ( alarm....) but I'm satisfied with it. I recommend the seller.
perfect
ottimo
Aunque va a pilas y cuesta un poco entender las instrucciones, funciona perfectamente.
상품은 좋음! 시간,날짜,온도를 같이 볼 수 있어서 편리하고 디자인도 만족! 상시켜짐상태 유지할려면 전원꽂은상태로 유지해야함 배송은 2월23일에 주문했는데 3월9일에 도착... 총 15일 걸려부렸음...
very good product the colors are very bright and the numbers are very visible
Perfecto
Very good
Die Einstellung der Daten (Uhrzeit, Datum, etc.) ist etwas umständlich und nicht auf Anhieb zu erkennen. Aber mit einer Lupe und nach mehrfachem lesen der mikroskopisch klein gedruckten Anleitung gings dann doch einzustellen. Ich finde die Anzeige klasse (grüne Uhrzeit, weißes Datum, weiße Temperatur) - das sieht sehr professionell aus. Gutes Design, gut gemacht! Das USB-Kabel ist etwas kurz. Ich empfehle ein USB-Verlängerungskabel 3m, dann kann man die Uhr überall und in jeder Höhe an die Wand hängen. Ich werde mir nochmals so eine Ihr bestellen. Wurde sehr schnell geliefert.
Es sencillo pero ligero, tamaño adecuado, se ve muy bien la pantalla, se puede ajustar la intensidad del brillo. Recomiendo ponerle las 3 pilas AAA y un cargador USB para tenerlo siempre conectado a la red eléctrica (cualquier cargador de p.ej. un móvil antiguo valdrá).
Very nice design big digits. Easy to setup has battery to remember time and setup
Parfait ! Facile d'utilisation ! Économie d'énergie, s'eteind au bout de 15 secondes environ et se rallume dès qu'on me touche légèrement, pratique ! Cela économise les piles !
Parfait !
Esta perfecto para mis papás qué ya ni ven muy bien desde lejos pueden saber que hora. La temperatura no es muy fiable, el color está muy bonito y el tamaño de la fecha se ve perfecto
Best night clock we've had! Clear digits, has very good viewing angles, light can be adjusted, and more
Formidable, por el precio que tiene es una compra increíble.
밤에 잘 보이고 시간도 정확히 잘 보입니다. 재 구매 할 겁니다
ottimo, arrivata nei tempi previsti. Bella e ben fatta, a mio parere è valida. Istruzioni anche in lingua italiana, facile da programmare. Cavetto con attacco usb, serve presa per il muro. Occorrono anche 3 pile AAA non comprese. Nel complesso una bella sveglia, numeri grandi e ben leggibili, fa una bella scena. Sono molto soddisfatto dell' acquisto, lo consiglio. La versione con involucro bianco la rende particolarmente elegante. Spedizione e consegna nei tempi previsti. Ottimo, grazie!!!
great !