SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все відповідає опису , гарно працює
מצויין. יש ללחוץ משני הצדדים מלמעלה כלפי מטה עד ששומעים קליק . לפתיחה יש 2 בליטות הצדדים שצריך ללחוץ עליהם. יש להשאיר את המכשיר מיד פתוח אחרי השימוש.
Works very well.
gostei muito dessa seladora a vácuo,recomendo o produto e também o vendedor
Es de buen tamaño, llegó muy rápido y se ve fuerte. la cinta térmica está despegada en algunas partes pero es solucionable. Me hubiera gustado que al sellar la bolsa hubiera dejado un selle con algún patrón pero solo funde el plástico. Igual estoy muy agradecida porque el producto funciona.
Very happy with this machine. Great quality for the price. The parcel arrived quickly and in good condition. All functions are working well. I recommend machine and seller. I hope it will last for couple years.
Работает как в описании. Это первая проба вакуума для ростбифа, и прибор справился. Доставка была быстрая, упакован отлично.
Excelente produto; Chegou bem embalado; Tem uma sucção boa; Vem com manual em inglês (usei tradutor);
The sealer works great, however I would not recommend buying the bags combos. That is rather expensive and the bags are very narrow. Just buy a textured sealer bags roll and save a lot.
Muy bueno
Нажаль прислали з розеткою з американським штекером замість європейського. Але я застосовую перехідник, сам пристрій мені сподобався, добре викачує повітря та запвює.
works very well good price
All good. A bit basic, no on/off botton, but seals well.
Just as described, already tried it, works fine with wet food. Also packets that go with it are fine. Thanks.
yook me a few minutes to figure out the vacuum feature, but yes it works super well! totally recommend
Lo he usado para embazar un jamón que corte y es super bueno solo que las funciones deben de explicarse. me refiero a qué debe indica que botón hacen ambas funciones de vacío y sellado. este siendo el de rais que entiendo sería arroz. otra cosa que por lo cual no bajaré estrellas porque soy buen cliente es que llego uno de los seguros rotos y lo pegué y quedó todo bien pero deben tener cuidado.
Il meglio del sottovuoto efficiente e direi molto potente altro che le imitazioni di Amazon che costano più del doppio 👍
Fais très bien le job
I thought it didn’t work! But I tried with a bigger bad, so it worked! Nice and clean 😎 it’s noisy but I can handle it !! I love it! But you must use big bags, not the small ones
Сьогодні тестував. Супер, рекомендую.