SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great for the person I got it for
Small but powerful
I have bough many this small fan. Very useful, small size but great for personal space. If the price is right, it is very useful. When travel, I use this keep to dry my cloths in the restroom. It has 3 speeds. Don't buy those with battery. When battery at the end of its life, the fan is dead. Use power bank if needed.
A fantastic usb fan...3 speed and on/off button behind... must buy again ....very windy for laptop....Recommended!
Удобный вентилятор, когда мало места в помещении, для напольного вентилятора. На повышенных скоростях шумно, поэтому берите несколько и используйте на первой скорости - достаточная производительность при низком уровне шума. Я использую их, когда не готовлю или не очень жарко на кухне, в другом случае есть кондиционер. Рекомендую вентилятор и продавца.
Perfect.
it's great thank you
the fanny is small but the speed is great for deskjobs
Excellent little fan! I would purchase again.
this will be something that in a school setting will make people envious of you.
Souffle très bien, silencieux et pratique je recommande
Tiene lindo diseño, da buen aire, solo funciona conectado a puerto usb, ideal para oficina, ir de camping, playa
great
I’m not a bot 😂 didn’t expect this fan to be this good! Feels premium, has three speeds, and works amazing, i use it to cool my laptop, even works with a power bank. perfect for yourself or your kids.
Love this fan.will purchase more for stocking stuffers Would recommend this little fan
awesome gets super cold for just a tiny fan. can't beat a very cheap price 😉
works perfectly, i sleep with it every night i love it so much.
surprisingly quiet with a nice decent airflow defentinly blown away by how much it cost and the size of it is perfect for my desk
this one I love works very good
I was alittle surprised when my fan arrived. I know description said it was 4in but I guess I was expecting it to be larger. It's very impressive for size. The high button works fabulous. Fan really has some good power and it's rechargeable which I love. I plan on using it on my back porch during the summer weather, I have no ceiling fan so this will really help. I love the color and the price was great for quality.