SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
плитка пришла быстро. упаковка отличная. комплектация - плитка и чехол. проверка прошла на отлично. при включении газа нужно быть готовым что первый раз может быть вспышка газа лишнего. в последствии можно приспособиться. сама по себе штука хорошая. рекомендую. какой расход топлива пока не знаю. отпишусь позже
Швидко доставлено, якість дуже добра, але є недолік, п'єзо обертається навколо, потрібно пристосуватися, перше враження від плитки - вау, гріє дуже сильно, на повну навіть не включав.
Спасибо выглядит качественно
정말마음에듭니다.. 잘쓸께요
Super. Wysoka jakość, dobrze wygląda i dobrze działa. Grzeje mocno.
Potent in Western Australia wind Stunning looks Long gas tubing Very hot burner Highly recommended Thank you seller
Potent in Western Australia wind Stunning looks Long gas tubing Very hot burner Highly recommended Thank you seller
높은 만족도: 포장, 디자인, 기능, 품질, 내구성, 가격 대비 성능 등 전반적으로 매우 만족스러워 주변에 추천하고 싶은 제품입니다. 우수한 서비스: 빠르고 안전한 배송, 친절한 고객센터 응대 등 전체적인 서비스에도 좋은 인상을 받았습니다. 뛰어난 완성도: 비슷한 제품들 중에서도 특히 완성도가 높고 세심하게 만들어져 사용하면서 더욱 만족감이 커졌습니다. 재구매 의사: 앞으로도 이 브랜드의 제품에 관심을 가지고 지인들에게 적극적으로 추천할 계획입니다.
빠르게 상품 잘 받았습니다. 저렴한 가격에 구매해서 만족하여 열량은 광고했던 것만큼 세지는 않은 것 같습니다. 하지만 일정한 화력이 유지된다는 점은 좋네요
너무 맘에덜어요 배송도 빠르고 포장도 튼튼하고 ^^
통관에 문제생겨서 예상일보다 3일정도 늦게받긴했지만 제품은 정말 좋아요~ 냄비받침이 4곳 끝부분에 있어서 버너사이즈는 작지만 냄비나 후라이팬 큰걸 사용해도 아무문제 없겠어요^^
통관에 문제생겨서 예상일보다 3일정도 늦게받긴했지만 제품은 정말 좋아요~ 냄비받침이 4곳 끝부분에 있어서 버너사이즈는 작지만 냄비나 후라이팬 큰걸 사용해도 아무문제 없겠어요^^
Works great, quite efficient, has long hose that allows placing gas cartridge on the side but, contrary, regulator is located on the end of the hose. Overall - compact and powerful!!!
Швидка доставка, надійна упаковка. Здивував довгий шланг до балона. Є перехідник. Висока потужність.
Чудово що рівномірно розподіляє полум’я по великій площі. Довго працює від 1 балона. Гарно виглядає, компактна, і сумка у комплекті
якісний матеріал, горить класно
It arrived earlier than I expected. The product works as expected. One thing that needs improvement is that the hose that connects to the gas cylinder is not flexible enough and is stiff. By carefully adjusting the flame, it will not produce a flame and can be used safely.
한뼘정도의사이즈에화력도아주만족스럽습니다
좋습니다. 포장 배송상태 아주 좋습니다. 한가지 흠이라면 흰색 주문했는데 도착한 것은 검은색이 왔네요. 불켜는데 색상이 문제 될 거 같지 않아 그냥 사용합니다. 아주 좋습니다. 적극 추천
좋아요. .처음에 작동법을 몰라서 조금 헤매였는데 한번 파악하니 잘 됩니다. 화력도 세고 사이즈가 작아서 좋네요