SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
me sorprendí la calidad que tiene y como se escucha muy recomendado
Great seller and item in every aspect! Thank you! (:
works perfectly. I'll order another one and I recommend it to everyone
I love it I just got to figure out the Bluetooth is not showing or anything it's powered on so I don't know if the Bluetooth will work but the cool stand
Compre dos y ambos llegaron descargados, eso es malo para la batería. Después de cargarlos funcionó perfecto, el altavoz tiene buen sonido y el power bank activó la carga del celular. El soporte de celular funciona bien, gira y se adapta bien al celular
love it
ブルートゥース飛ばしながら充電もできるので、重宝します。最近iPhoneが勝手に音量下がったりするので、これが役立ちます。見た目もかっこいい。
Por el dinero que me costó súper bien el sonido y se acomoda con el móvil genial me ha encantado
volumen de sonido excelente, conexión rápida de Bluetooth la calidad del sonido mucho más que aceptable, muy contento con la compra se recomienda
Conforme se ve, se empareja fácilmente, se puede colocar el teléfono encima, es giratorio 360 º , y el altavoz, perfecto, se oye muy bien. Buena compra, creo.
muy bien el paquete si es como lo especifica en la foto lo recomiendo cliente satisfecho
La calidad del producto es buena con relación al precio, el sonido de la bocina no es muy fuerte pero no distorsiona, la batería no da para mucho pero como emergencia es aceptable... El embalaje es pobre, los artículos llegaron maltratados pero en buenas condiciones, no afectan su funcionamiento. El envío muy rápido.
Great sound clear and clean. Good packaging and east Bluetooth connection. Light and sturdy. Would buy more in the future for gifts.
very happy with item must buy you won't regret
Красиво смотрится, включение и выключение, соединение блютуз, сообщается на китайском языке, Звук средней громкости. Радует басы. Благодарю Али Експрес за прикольные вещички. Продавца рекомендую Всем мира и добра.
me gustó mucho exelente para mí área de trabajo y escuchar música
received my package in the mail today was so excited couldn't wait to try it out works great I love this product I would recommend it to everybody I know and I would buy this again love the seller
Thou it was delivered late but everything is intact. It serves all the functions as advertised. very nice and beautiful.
The item came very quickly and is exactly as described. It has a nice sound and is quite sturdy. It even works well as a support stand to take pictures and videos! I'm very pleased with the purchase and look forward to making more purchases in the future.
Work well music come out loud and clear but I didn’t know it was a charger too best thing I ever bought