SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this enzyme cleanser. it removes dead skin and makes your face so smooth and glowy.
I love this orange scrub it leaves your face feeling soft and silky after using it and your face is much brighter fast shipping great seller I highly recommend
Good exfoliating gel! Effectively removes dead skin. Thank you.
me gusto tenía una mancha en la cara y con dos usos me la esta borrando
I love this product, it works as it says. Happy with the result.
Esse esfoliante é maravilhoso,tira todos os resíduos de sujeira e deixa um aroma mt agradável, eu gostei bastante
I line how this product does a great job of cleaning the surface of the skin. One the product is cleaned off the face, it felt smooth and soft. I love it and ordered more. I have dry skin and I love how it exfoliates. I used it as part of my nighttime routine
J'utilise cet exfoliant régulièrement. D'abord, pour son excellent rapport qualité-prix, et ensuite, parce qu'il est vraiment efficace. Il nettoie et lisse la peau. Il faut appliquer une crème spécifique ensuite. J'en suis très contente.
la esperiensa buena envio rapido me encantó el producto te deja la piel hidratada y muy suave muy efectiva para las manchas se las recomiendo 100%
I love this Prada. This is a really good product. I love it.
Thank you dear seller for my order highly recommend the seller to everyone good communication and good quality product.
Obsessed with this product. Easy to useal. Have used 2 times and can already feel the difference
good quality fast shipping, excelent product, good seller
À peine arrivé, j’ai testé 🥰
I already use it and it's very good of skin feels very soft
es muy bueno 👌 me encantó
my second purchase i love this product it works
Love it leaves my face glowing
It is very good and it works very well.
Absolutely superb, my friends! Sometimes, all is good when the sale covers those items you've been searching for, for quite some time. The sellers are ever so kind, helping you to get the correct item for just your needs. And it didn't take to long to get here, either. Thanks, seller, I do recommend your store, your item - and you! Thank you!