SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegó todo super bien.
все супер . в роботі ще не пробувала.
exelente máquina llego antes de lo esperado fácil su uso buen agarre muy buen funcionamiento
uma pena, no BRASIL não deixam entrar
This is a great little kit to kick off an exploration of tattooing. Just about everything you need is included for making a start on practice skins. N.B. The inks are for practice skins only and not suitable for humans! The practice skins that come with it are pretty terrible (what do you expect at this price point). But the kit works very well on Skinz and is allowing me to explore lining, shading, colour packing etc. Very pleased with this purchase.
já até usei o kit é otimo
fonctionne parfaitement
excelente
great
genial
me encanto y su envío fue muy rápido 🚄
Пришло быстро. наполнение все как на фото.Прка не пробовала в роботе но думаю что все отлично
sin palabras buenas makina inalámbrica uuuuuuuuuuuuuu que pasada de maquina el vendedor os lo recomiendo a la tienda y al vendedor amenazó con comprar más kjjjjjjjjeeeee 💯 x 💯
todo bien llegó antes de la fecha y se ve buena calidad en cuanto al producto recomendado
Kam genau wie beschrieben an. Gute Verarbeitung. Zum Üben perfekt. Vor allem die Tragetasche ist sehr gut.
mto top
el envío no tardo nada y una calidad exelente
me llegó mi pedido conforme viene con todo lo ke pedí en el kit lo recomiendo
Super bien equipado para iniciar tardo mas de lo esperado pero valio la pena
can't put pictures on as Aliexpress won't load them. This is a very good tattoo machine plus comes with everything to start tattooing straight away. It comes in its own black zipped case which has cartridges,