SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is truly a compact and miniature camera, and I appreciate it very much
nice
Fast delivery and well packed. This portable camera is user-friendly, just insert memory card to use. Perfect small video recorder for security purposes.
Small secret security cam with practical functions. Motion detection responds quickly when something moves nearby. Infrared night vision works well at night. Video recording is stable. Portable design makes it convenient for different usage scenarios.
Tem uma boa filmagem e resolução
Satisfied
Great
Surprised by the infrared night鈥憊ision performance of this micro camera! Even in complete darkness, I can clearly see my whole backyard. It acts as a handy DV video recorder. Small and portable secret cam, Perfect for monitoring my yard. Good value for money.
Great little secret security cam for different scenarios. Small portable size for flexible placement. 1080P HD recording quality is good. Infrared night vision supports night monitoring.Easy‑to‑use micro camcorder for home protection.
Perfect tiny HD camera! Clear 1080P recording, nice infrared night vision and motion detection. Small, portable and easy to operate. Exactly what I needed. Good value, highly recommend this micro camcorder!
This portable micro camera exceeded my expectations! It records sharp 1080P HD videos day and night. The infrared night vision works great in total darkness, and motion detection automatically triggers recording when there’s movement. Tiny lightweight design makes it to hide anywhere as a secret security cam. Simple to operate as a mini DV recorder, perfect for daily home safety monitoring, worth every penny.
Crisp HD recording, small convenient secret camcorder
Repurchased a second one, infrared night vision and HD recording are top-tier among portable mini camcorders. Worth every penny.
I have been using this DV recorder for a while. The body is super small and discreet. Daytime video is crystal clear, and night vision effect is better than I imagined. Motion detection function is sensitive and accurate. Easy to set up and operate, a great choice for personal security.
pulento