SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool remote control car. App is hard to figure out at first but works fine
A great 2WD car with surprisingly good camera. The camera acts as WIFI access point, the WiFi connection is password protected and encrypted! One needs a separate phone app to view the FPV video stream from the camera, and the VR option in that app is actually very cool. Only one phone can connect to the camera at a time. The steering is realised with a normal DC motor with worm gear, not a servo, and the worm gear means: if there is enough mechanical resistance preventing to steer the front wheels, the torque might brake a tooth from the plastic steering transmission, so handle front wheels with care!
A great 2WD car with surprisingly good camera. The camera acts as WIFI access point, the WiFi connection is password protected and encrypted! One needs a separate phone app to view the FPV video stream from the camera, and the VR option in that app is actually very cool. Only one phone can connect to the camera at a time. The steering is realised with a normal DC motor with worm gear, not a servo, and the worm gear means: if there is enough mechanical resistance preventing to steer the front wheels, the torque might brake a tooth from the plastic steering transmission, so handle front wheels with care!
Bardzo dobry produkt ma duży zasiąg długo wytrzymuje na bateria krótko się ładuję i Bardzo fajny pilot polecam
реально прикольная игрушка, цепляется по wifi, шустрая:) рекомендую. прада учтите, она реально маленькая как хот вилсы наверное:)))
Great toy - loads of entertainment
My son loved it. Tiny but loads of fun….
Super sprawa, mega zabawa Autko szybkie, zwinne, zwrotne, etui jako walizeczka na kontroler i auto wykonane starannie. Jakość wideo obrazu z kamery cieszy oko. Syn nie może się przestaćbawić. POLECAM!!
Super sprawa, mega zabawa Autko szybkie, zwinne, zwrotne, etui jako walizeczka na kontroler i auto wykonane starannie. Jakość wideo obrazu z kamery cieszy oko. Syn nie może się przestaćbawić. POLECAM!!
Великолепный набор. Ребенка на подарок купил. Приложение подходит для iOS. Супер
Great toy and kit - the car box this kit comes with came damaged. Shipping was quick. Camera, app, remote, and model car itself works well and is fun!
great
great
lo he comprado para un regalo y ha sido todo un éxito. La cámara tiene muy buena calidad de imagen y los coches van rápido y puedes ajustar fácilmente la velocidad y la calibración en la app que aparece en el código QR de la caja. El paquete vino antes de lo esperado y en buenas condiciones.
lo he comprado para un regalo y ha sido todo un éxito. La cámara tiene muy buena calidad de imagen y los coches van rápido y puedes ajustar fácilmente la velocidad y la calibración en la app que aparece en el código QR de la caja. El paquete vino antes de lo esperado y en buenas condiciones.
Es un gran juguete, muy divertido, le encantó a mi sobrino, compre con confianza, llegó antes de lo planeado.
Nice car. Its wireless, but, unfortunately, looks like this car could be used only when you connect to it. But still nice. Thanks
The product arrived in good condition and corresponds to the description. It works.
a very fun toy to play with, especialy in combination with a VR head where you put you phone in. you can do obstacle races with friends. even drive through your lego city.
The model is recreated in great detail and appears to be of very high quality. The seller shipped the model very quickly and packaged it very securely, it arrived well safely and quickly. I can definitely recommend the model and the shop. Every effort has been made to satisfy the buyer.