SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fastuss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Qualité incroyable et un seul passage suffit
all good all good all good all good all good all good all good all good all good all good all good all good all good
가성비 대박 좋음 바쁜 아침에 이거 하나로 쓱쓱 머리가 깔끔하게 정리됨 알리에서 구입한 전자제품 물건중 제일 잘 사용하고있음 추천!
pretty good for the price
홈쇼핑에서 십마넌하길래 마넌주고샀는디 괜찮네요 추천
충전이슈가 있었지만 새제품으로 빠르게 재배송해 주셨습니다.품질은 괜찮습니다.
The brush is quite good for the price. Only niggle is that the temperature/battery charge display is virtually unreadable. I have scratched the mirror backing off where the display is, and now it is very readable.
너무너무너무 마음이들고 꼭 다쓰고 재구매하겠습니다 정말최곱니다요……………………………!!!!!!
생각보다 빨리 배송받았어요. 발열 잘 되고 좋아요 여행갈 때 잘 쓸 것 같습니다. 근데 조금 무게가 있긴해요.
Je l'ai testé et j'en suis Super Satisfaite !! Très précis, température parfaite, très longue batterie, un peu lourd dans la main : ceux qui prouve que c'est du bon matériel !!! N'arrache pas les cheveux, lisse très bien , et effet coiffant très facile à faire avec : Je recommande Vivement !!! Merci Vendeurs et Aliexpress !! Nathalie R.
마감이 고급스럽고 온도도 잘 올라김 재구매 예정^^
se ve bien pero aún no lo he probado
빨리 도착했다. 알리에서 구매한 제품중 제일 마음에 든다. 마감과 성능 최고의 제품이다. 머리 스타일링 엄청 잘된다.
De bonne facture avec un bon rapport qualité prix. 4 intensitées de chauffe : 140/160/180/200°c Coffret avec accessoires et housse de rangement bien pratique.